Communications Quality Guarantee
No Other Provider Keeps You Running Like Star2Star
Star2Star Guarantees 99.999% Uptime
Disaster Recovery built-In
- Automatic backup and failover
- Analog line backup
- 8 redundant points of presence
- Redundant phone carriers
- Redundant Internet connections
- 24/7/365 proactive support
- Free next business day parts replacement
- Money-back guarantee for any downtime exceeding 99.999%
Maintenance No Competitor Can Match
- Free next business day replacement parts for any reason, except abuse, including acts of God
- 24-hour support
- Free automatic software updates on all equipment
StarWatch Continuous Monitoring Protects You Like No One Else
- Monitors the status of a customer location proactively every five minutes
- If the location is unreachable for two consecutive polling cycles due to power/Internet outage, etc., a StarWatch Critical Alert is sent to you and your partner to help you. These automatic alerts are triggered whenever a customer goes offline for more than a few minutes
- When the location becomes reachable again (power/Internet restored) a StarWatch Info Alert - that states your StarBox® Voice Optimized SD-WAN Registration Restored - is distributed as well, so you always know the status of your system
- We proactively monitor your systems so you can always be assured your communications will never be compromised
StarPath Provides Unparalleled End-to-End Quality Advantages
- Compression with G.729a means 3X more calls and GREAT sounding voice
- Internet routing control from both ends (optimized routing)
- Quality of Service (QoS) priority for voice from end-to-end
- Traffic shaping end-to-end
- Quality weighted BGP routing end-to-end
- The entire call path is monitored end-to-end 24/7/365
- Call quality testing every hour
The Industry's Best 30-Day Money-Back Guarantee
Our goal is to ensure every customer is always satisfied. There is no risk to trying our system as we provide a 30-Day Money-Back Guarantee to help ensure our system is the right fit for your needs.
The Highest Customer Satisfaction Ratings
A Dun & Bradstreet independent survey on customer satisfaction gave Star2Star Communications an overall score of over 92% for customer satisfaction across 9 different areas including cost, order accuracy, personnel, delivery, quality, responsiveness, business relations, and reliability.
- If you are not 100% satisfied, we will give you your money back
- Star2Star has the highest customer retention rate (99.85%) of any provider. Let us prove to you how we put the customer first.