StarReporter

What Is StarReporter?

StarReporter is a package of 13 enhanced call detail record reports for Star2Star Cloud Connection Manager 2.0. These reports provide valuable, digestible business analytics to Star2Star customers. StarReporter is our stand-alone call reporting application that contains non-StarCenter Call Detail Record data drawn from the StarBox® Voice Optimized SD-WAN and Constellation Network.

What Reports Are Available?

Location Summary

High-level details like total calls, answered calls, missed calls, inbound calls, outbound calls, total time, average time, and et cetera at a location level

Location Detail

All of the call details for one or more locations and only includes the call detail records from the StarBox® Voice Optimized SD-WAN

Missed Calls

The call detail records of any missed or no answer, inbound, outbound, and internal calls

Answered Calls

The calls that have been answered, both inbound and outbound

Inbound Calls

All inbound details for non-StarCenter calls

Outbound Calls

All outbound call details

Internal Calls

Call detail records for internal calls that occur behind your StarBox® Voice Optimized SD-WAN

Extension Summary

Totals and averages by extension

Extension Detail

Extension-level call details

Ring Group

Ring Group call detail data

Fax by Location

Digital Fax and Analog Fax detail records

DID Summary

Which phone numbers are called most and least frequently

DID Detail

The full call duration for any external calls to or from someone in your organization

How To Access StarReporter?

To access StarReporter, just log into the Star2Star Application Framework, select the StarReporter starlet from the menu, and begin viewing.

Scheduled Reporting

StarReporter has scheduled reporting built-in, with reports delivered via email. Reports can be run:

• Just Once • Daily • Weekly • Monthly • And at the end of the month

Requirements

StarReporter requires Star2Star Cloud Connection Manager 2.0.