Packaged Applications

Enhance Your Communications With Ready-to-go Applications

Extending the capabilities of your communications system should be straightforward, requiring minimal effort. To help our customers get the most out of their enterprise communications and collaboration solutions, we have created packaged applications for our most requested functionalities.

Urgent Notification

The Urgent Notification packaged application allows Star2Star system administrators to send notifications regarding urgent calls to designated text and email endpoints. The application comes in two editions, allowing customers to only pay for the features they need.

Use Cases

  • Security Threats, Lockdowns & Crime
  • Severe Weather & Related Cancellations
  • Building, Facility & Campus Closures
  • Internet, Phone, Or Other System Outages
  • Fire Drills & Evacuations

Mass Notification

The Mass Notification packaged application enables multimodal notification capabilities for any number of recipients. Star2Star system administrators and managers can send mass notifications via text and/or email, track recipient responses by facilitating two-way interactions in near real-time, take secondary actions, and report on history.

Use Cases

  • School Closures & Weather Delays
  • Marketing Messages
  • Bill Reminders
  • Events Updates & Reminders
  • Fleet & Transportation Management
  • Employee Collaboration
  • Subscription Renewals

Employee Alerts

The Employee Alerts packaged application allows Star2Star system administrators to send alerts via email and SMS text messaging to all employees or designated groups. Employee Alerts also allows administrators to track and request acknowledgement of receipt and encourages instant engagement from employees with actionable links or phone numbers. This packaged app is available in all of our bundles.

Use Cases

  • Office Closures & Delayed Openings
  • Alternate Work Schedules
  • COVID-19 Impact Information
  • HR Updates & Reminders
  • Last-minute Reminders

CRM Integration

The CRM Integration packaged application integrates Star2Star solutions with CRM platforms to support click-to-call, inbound screen pops, and call detail tracking features.

Features & Benefits

  • Eliminate and/or minimize manual data entry and improve visibility
  • Enable real-time screen pops via CRM for incoming and outgoing calls
  • Automatic call logging via CRM eliminates the need for manual call activity tracking
  • Allows users to Click-to-Call contacts from CRM screens

Supported Platforms

  • Zoho
  • Salesforce
  • & More To Come!

Curbside Service

Curbside Service allows businesses to offer streamlined, convenient, and safe customer service experiences. Keep business open and flowing with SMS text/web-based communications to facilitate online ordering and curbside pickup services.

Features & Benefits

  • Ready To Use “Out Of The Box”
  • Mobile Friendly - No Custom Apps Required
  • Easy SMS & Web Interactions
  • Flexible, Automated Workflow Supporting
  • Multi-Member Teams
  • Single Click Response Messages To Consumer
  • Robust Tracking & Reporting
  • Extensible Via Professional Services

Use Cases

  • Restaurants
  • Specialty or General Retail
  • Hair Salons
  • Dentist Offices
  • Any business that would benefit from being notified when customers arrive on site.