Fully utilize data to provide faster, more personalized service to your customers with StarContact.
CRM Integration Technology that Helps You Maximize Your Data
Looking to create a distinct competitive advantage for your business? Don’t simply build a customer database—fully utilize it to provide better, faster, and more personalized service to your customers. StarContact from Star2Star is a CRM integration technology solution that allows companies of all sizes to interact with customers more effectively.
StarContact integrates your company’s customer database with your Star2Star communications system. This powerful CRM integration allows you to organize, track, and manage all of your customer information, activities, and conversations for:
- Improved customer communication and retention
- Increased company profitability
- Enhanced customer/prospect tracking
StarContact is ideal for your sales, marketing, and customer service teams who interact with customers and prospects every day. StarContact helps them better understand your customers and ensures they are delivering the right message at the right time.
StarContact provides functionality for both inbound and outbound calls. Incoming calls display “screen pops” containing information about the customer, including details on previous calls, interactions, and orders. These “screen pops” allow users to know all about the customer and their past interactions before they even pick up the call.
Management tools also allow managers to monitor individual and overall employee performance, giving you the ability to track successes and know where improvements may be needed.