Contact Center Solution
Elevate The Customer Experience With Contact Center
Star2Star’s Contact Center is a complete inbound contact center solution that will keep your customers on the cutting edge with a comprehensive suite of features, including an easy-to-use, web-based interface that makes it simple to add queues and agents. With advanced and customizable features such as call routing, management and reporting, your customers will enjoy a streamlined experience that both improves customer satisfaction and boosts agent productivity.
The Only Contact Center Solution Your Business Will Ever Need
Star2Star’s contact center solution, Contact Center, is the end-to-end communications solution for all your contact center needs. Contact Center can be integrated with any of Star2Star's business communication tools, such as any Business Voice or Business Voice+ products, so you can bring together all your locations with one Unified Communications solution. In addition to increases in productivity, these advanced features will keep you ahead of the competition and industry trends with the most functional, reliable, and flexible tools all in one contact center solution.
Contact Center Solution Features & Benefits
Key Competitive Contact Center Solution Differentiators
Contact Center Solution
|Pain Points||Star2Star® Contact Center Solution|
|Customer-facing, multi-location businesses lacking a unified approach to handling customer calls.||Provides a cloud-native platform with flexible deployment options, an advanced Contact Center solution and simplified billing, as well as end-to-end support for installation, hardware and ongoing maintenance from a single provider.|
|Access to metrics to properly gauge customer sentiment and experience.||Offers in-depth customer analytics to every department. The product includes infrastructure for all employees to optimize caller experience and engagement with customer brands, allowing them to base business decisions on hard analytics and data.|
|Remaining cost-effective without sacrificing functionality.||More cost-effective than many of its competitors contact center solutions, while still including all the bells and whistles of a complete inbound call center service. Contact Center can be bundled with other Star2Star products, allowing for additional savings.|
|Streamlining the managerial processes of the call center.||Easily manage queue performance by adjusting to changes in call volume, caller wait times and agent availability in real-time. Cultivate agent performance and effectiveness by gauging agent readiness, answer rate and talk time. 85% of customers report being satisfied with the Star2Star Contact Center solution.|