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What Is Unified Communications?

How Unified Communications Can Help Businesses 

What Is Unified Communications?If you're asking "What is Unified Communications?", then you're probably looking for a way to make your business more efficient and your teams operate more productively. You've come to the right place. Imagine that instead of juggling multiple communication channels, such as phones, emails, SMS, chat, video conferencing, and social media, that all those channels were combined into one cloud-based communication management system that can be used to communicate not only between coworkers but to contact clients as well. In short, that's Unified Communication. If traditional business communication systems could be compared to a car, then Unified Communications is a Tesla model X. It's possible to do so much more and at a much higher rate. Here's a quick overview of what you need to know:

  • Unified Communications is the combination of voice, video, mobile, fax, chat, conferencing, presence management, contact center, and virtual workspace solutions that centralize all mission-critical communication needs in a single platform.
  • Unified Communications, also called UC or UCaaS, is a cutting-edge technology that leverages cloud-based and on-premises components to deliver ultra-reliable connectivity and crystal clear call quality.
  • The ultimate Unified Communications solution embraces a Full Spectrum approach, where everything including the system, solutions, hardware, maintenance, and ongoing support are delivered by a single solutions provider. 

Benefits of Unified Communications

Now that you know how to answer the question "What is Unified Communications" you may be wondering, "What are the benefits of Unified Communications?"  Communications is central to the success of every business. Having the right tools makes the difference between seamless productivity or frustrating challenges. Unified Communications is the ultimate form of communications technology. It combines all of the endpoints and tools a business needs to ensure smooth operations and consistent, high-quality experiences for their customers.

Since the COVID-19 pandemic emergency beginning in 2020, the digital workforce has significantly expanded. Major events of this nature have a severe impact on how business can be conducted resulting in a shift in our technology. For those businesses who experienced the difficulties of sending employees home to work, the benefit of unified communications was that people were still able to remain well connected and productive. While it's vital to stay up to date in a world that is constantly innovating and exploring new technological boundaries, it's also crucial to stay ahead of the technological curve as the impact of unpredictable world events can be more easily managed.

The benefits of Unified Communications are numerous, but here Sangoma outlines the Top 5 as the following:

  • Increased productivity with Unified Communications: Teams can collaborate with each other from any device they choose. UC offers phone apps that allow users to conduct personal and business matters from one device putting less stress on the IT and administrative teams. 
  • Unified Communications provides cost savings in travel and administration: With all the same communication system features as in-office employees, remote and mobile employees can better collaborate and reduce the time needed for coming into the office. 
  • Lower cost on IT and other operational costs with Unified Communications: Using VoIP, an internet-based technology, instead of analog or digital connection, it makes it possible to combine voice, video, and data into one connection. This means admins can make changes and updates without needing to call a technician. 
  • Improve team collaboration with Unified Communications: By utilizing a single hub for communication, it means that team members can keep up with all communication channels, see real-time progress on projects, and see the status of their coworkers to know if they're available for a call or an IM. 
  • Built-in security features: As previously mentioned, VoIP is an internet-based technology, which means it can be susceptible to security breaches. Unified Communications comes with high-quality security features to keep your communication system safe, saving time and money in the long run. 

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The Business Voice+ communication solution offers the best of cloud-based and on-premise Unified Communications ensuring unparalleled scalability, flexibility, and reliability.


Unified Communications Blog Posts

If you're still asking, "What is Unified Communications?" check out these UC blog posts: