Service Insight
Customer Engagement & Analytics
Service Insight is a cloud-based customer engagement solution designed to elevate the customer service experience by providing in-depth customer analytics to every department. It provides the infrastructure for all employees in your organization to help optimize customer experience and engagement with your brand.
Products Points
- Cloud-based Deployment
- Web-based Agent Desktop
- Full-featured Auto Attendant & Unlimited Queues
- Supports Remote Customer Service Professionals
- Supervisor Heads Up Display
- Supervisor Agent Monitoring
- Queue Monitoring & Dashboards
- Post-call Review
- Net Promoter Score
- Historical Data & Trend Analysis Call Center
- Queue Creation Wizard Tool