Service Insight

Customer Engagement & Analytics

Service Insight is a cloud-based customer engagement solution designed to elevate the customer service experience by providing in-depth customer analytics to every department. It provides the infrastructure for all employees in your organization to help optimize customer experience and engagement with your brand.

Products Points

• Cloud-based Deployment
• Web-based Agent Desktop
• Full-featured Auto Attendant & Unlimited Queues
• Supports Remote Customer Service Professionals
• Supervisor Heads Up Display
• Supervisor Agent Monitoring
• Queue Monitoring & Dashboards
• Post-call Review
• Net Promoter Score
• Historical Data & Trend Analysis Call Center
• Queue Creation Wizard Tool