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Service Insight

Customer Engagement & Analytics

Service Insight is a cloud-based customer engagement solution designed to elevate the customer service experience by providing in-depth customer analytics to every department. It provides the infrastructure for all employees in your organization to help optimize customer experience and engagement with your brand.

Products Points

  • Cloud-based Deployment
  • Web-based Agent Desktop
  • Full-featured Auto Attendant & Unlimited Queues
  • Supports Remote Customer Service Professionals
  • Supervisor Heads Up Display
  • Supervisor Agent Monitoring
  • Queue Monitoring & Dashboards
  • Post-call Review
  • Net Promoter Score
  • Historical Data & Trend Analysis Call Center
  • Queue Creation Wizard Tool