Star2Star Communications, providers of the world's only Full Spectrum Communications Solution, today announced that the company's solution, Contact Center, was named as a 2017 CUSTOMER Contact Center Technology Award winner, presented by CUSTOMER Magazine.
The CUSTOMER Products of the Year Award recognizes vendors that are advancing the contact center, CRM and teleservices industries. The award highlights products that enable their clients to meet and exceed the expectations of their customers. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
"This award is the latest in a long series of wins for Star2Star", said Graham Potter, Chief Product Officer. "Contact Center has continued to evolve since its initial launch. Over the years, we've added significant new features to improve performance and to provide system administrators with the tools they need to get the most out of their contact centers," he continued.
Contact Center is a full-featured contact center, based on Star2Star's unique cloud architecture. It is available as an optional service for Star2Star customers of any size. Currently, Contact Center is provided as a service, so it does not require any additional hardware or software which allows it to be easily added to any existing Star2Star customers.
About Star2Star Communications
Founded in 2006 in Sarasota, Florida, Star2Star Communications empowers global business success with a Full Spectrum Communications Solution. With options ranging from pure to on-premises cloud, Star2Star offers unparalleled value, reliability, quality, and scalability. Star2Star unifies business communications including voice, video, fax, mobile, chat, and presence management. Merged with Blueface, the leading pan-European UCaaS provider, Star2Star possesses a global influence and customer base.
Star2Star's award-winning, patented Constellation™ Network overcomes the reliability and quality limitations of other communications technologies and enables companies to choose the deployment methodology that aligns best with their needs. For businesses who require high-quality voice, redundant networks for continuity, and ultra-reliable communications, Star2Star's Business Voice+ architecture offers the highest guaranteed SLAs in the industry at an affordable price. Businesses with less complexity, who seek the best communications capabilities for their employees and customers, can consider the Business Voice solution the optimal choice.
With a customer retention rate of 99.85%, Star2Star has been recognized by a multitude of leading analysts. Star2Star was named to the Forbes Most Promising Companies list, the Deloitte Technology Fast 500 five times, and the Inc. 500|5000 seven times. The company was also named by IHS as a Top 10 Hosted Business VoIP/UC Provider and has been in the Gartner Magic Quadrant for UCaaS, Worldwide for the last four years.