Star2Star Communications, provider of the World's Only Full Spectrum Communications Solution, announced today that TMC, a global, integrated media company, has named the Full Spectrum Communications Solution as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine.
This award recognizes Star2Star for their innovative Full Spectrum solution including Contact Center, an advanced contact center solution that offers enhanced call routing, management, and reporting features. Contact Center is cloud-based, making it easy to scale and operate across multiple locations. It also allows administrators to easily manage and track the activities of agents, queues, and customer interactions from an intuitive, web-based interface.
"Contact Center is a unique component of the Full Spectrum Communications Solution," said Michelle Accardi, President and Chief Revenue Officer at Star2Star. "It is both offered as a standalone solution and with the rest of our portfolio. We are thrilled that it has been recognized by TMC as a leading contact center solution; at Star2Star, we believe that an advanced contact center solution helps businesses reach new heights in customer service and the ability to offer truly excellent results. And with Contact Center, our customers can double their communications effectiveness with the latest and greatest features as well as the ability to integrate it into their larger communications system."
"Congratulations to Star2Star for being awarded a 2018 CUSTOMER Magazine Contact Center Technology Award. The Full Spectrum Communications Solution, and Contact Center in particular, has been selected for demonstrating innovation, quality, and unique features which have had a positive impact on the customer experience," said Rich Tehrani, CEO, TMC. "We're pleased to recognize their achievement."
This 13th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2018 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online.
About Star2Star Communications
Founded in 2006 in Sarasota, Florida, Star2Star Communications empowers global business success with a Full Spectrum Communications Solution. With options ranging from pure to on-premises cloud, Star2Star offers unparalleled value, reliability, quality, and scalability. Star2Star unifies business communications including voice, video, fax, mobile, chat, and presence management. Merged with Blueface, the leading pan-European UCaaS provider, Star2Star possesses a global influence and customer base. Blueface's proprietary cloud voice platform supports businesses of all sizes, ranging from small-to-medium to large enterprises and strategic wholesale customers.
Star2Star's award-winning, patented Constellation™ Network overcomes the reliability and quality limitations of other communications technologies and enables companies to choose the deployment methodology that aligns best with their needs. For businesses who require high-quality voice, redundant networks for continuity, and ultra-reliable communications, Star2Star's unique cloud architecture offers the highest guaranteed SLAs in the industry at an affordable price. Businesses with less complexity, who seek the best communications capabilities for their employees and customers, can consider Star2Star's Cloud solution the optimal choice.
With a customer retention rate of 99.85%, Star2Star has been recognized by a multitude of leading analysts. In the past seven years, Star2Star was named to the Forbes Most Promising Companies list, the Deloitte Technology Fast 500 five times, and the Inc. 500|5000 seven times. The company was also named by IHS as a Top 10 Hosted Business VoIP/UC Provider and has been in the Gartner Magic Quadrant for UCaaS, Worldwide for the last four years.
Director of Communications