Star2Star Communications, provider of the world's only Full Spectrum Communications Solution, announced today that the company has won a Contact Center Technology Award from TMC’s CUSTOMER Magazine. 2016 marks the publication’s 10th year bestowing this honor.
CUSTOMER Magazine caters to the CRM, call center, and teleservice markets. Their Contact Center Award commends companies who produce technologies that strive toward the ultimate customer service experience. CUSTOMER applauds Star2Star for their innovations in the contact center and customer care industries.
“We are confident that our comprehensive Contact Center call center system is especially deserving of this accolade,” said Graham Potter, Star2Star’s Chief Product Officer. “It serves advanced call routing, management, real-time monitoring, analytics and reporting features. With the addition of the SMART feature, Contact Center also provides an intelligent way to monitor inbound call center business rules,” he described.
About Star2Star Communications
Founded in 2006 in Sarasota, Florida, Star2Star Communications empowers global business success with a Full Spectrum Communications Solution. With options ranging from pure to on-premises cloud, Star2Star offers unparalleled value, reliability, quality, and scalability. Star2Star unifies business communications including voice, video, fax, mobile, chat, and presence management. Merged with Blueface, the leading pan-European UCaaS provider, Star2Star possesses a global influence and customer base.
Star2Star's award-winning, patented Constellation™ Network overcomes the reliability and quality limitations of other communications technologies and enables companies to choose the deployment methodology that aligns best with their needs. For businesses who require high-quality voice, redundant networks for continuity, and ultra-reliable communications, Star2Star's Business Voice+ architecture offers the highest guaranteed SLAs in the industry at an affordable price. Businesses with less complexity, who seek the best communications capabilities for their employees and customers, can consider the Business Voice solution the optimal choice.
With a customer retention rate of 99.85%, Star2Star has been recognized by a multitude of leading analysts. Star2Star was named to the Forbes Most Promising Companies list, the Deloitte Technology Fast 500 five times, and the Inc. 500|5000 seven times. The company was also named by IHS as a Top 10 Hosted Business VoIP/UC Provider and has been in the Gartner Magic Quadrant for UCaaS, Worldwide for the last four years.
Director of Communications