Star2Star, a global leader in cloud-native collaboration for the enterprise, today announced that they have been recognized as a 2020 Excellence in Customer Service Award winner by the Business Intelligence Group for the second consecutive year. This annual business awards program recognizes those who are helping companies better communicate with their customers to provide a differentiated level of customer service.
Star2Star’s complete enterprise communications and collaboration platform, also known as a full spectrum solution, was recognized with this award for its exceptional user experience and end-to-end solution set. With pure and on-premises cloud deployments, cutting-edge products, advanced features suite, and customizable options, Star2Star’s portfolio offers enterprise solutions for businesses of all sizes and in all industries.
“The role of customer service is changing every day and the winners of this year’s program highlights the people, organizations and products that are really improving how consumers connect with companies,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group.
“We are proud to be recognized for our customer service excellence,” said Michelle Accardi, President and Chief Revenue Officer at Star2Star. “We prioritize the customer experience in every aspect of our solutions and continuously strive for ways to deliver better service.”
In an increasingly complex world, businesses need to simplify the way they communicate, collaborate, and seamlessly integrate third-party applications into their operations and processes. Star2Star meets that need with its patented cloud-native collaboration platform designed for the modern enterprise that extends the company's record of success in maintaining a 99.4% customer retention rate.
Star2Star has delivered consistently innovative solutions to enterprise communication and collaboration challenges since 2006. Throughout its history, it has demonstrated a commitment to the continuous upgrading of cutting-edge technology to anticipate and address rapidly evolving enterprise needs. The company entered the market as the only UCaaS provider with an on-premises cloud platform that combined cloud flexibility with an ultra-reliable proprietary network. Today, its suite of enterprise communication and collaboration solutions offers unparalleled value, reliability, quality, scalability, and capacity to unify people and processes within an intuitive, cloud-native environment.
Star2Star has been named to such prestigious lists as the Deloitte Technology Fast 500, Inc. 500|5000, Omdia Top 10 UCaaS Service Provider, and Forbes Most Promising Companies. Recognition of its pioneering innovation in the enterprise cloud market extends to major industry analyst indicators such as inclusion in the Frost Radar North American Hosted IP Telephony and UCaaS Industry reports and the Gartner Magic Quadrant for UCaaS, Worldwide.