Star2Star, provider of the world's only Full Spectrum Communications Solution, today announced it has been named a winner in the 2019 Excellence in Customer Service Award presented by Business Intelligence Group.
The Full Spectrum Communications Solution is an innovative UCaaS system that offers pure to on-premises deployments, complete suite of advanced features, integration and customization options, plus supported hardware options. The platform runs on an extensive, global network of multiple points of presence and redundant data centers, ensuring 99.999% guaranteed uptime and unparalleled call quality. Star2Star's unique cloud architecture and supporting services set the Full Spectrum Communications Solution apart as the only system that can provide users with a truly end-to-end experience.
"Year after year the role of customer service plays a more important role in all of our lives," said Maria Jimenez, chief operating officer of the Business Intelligence Group. "We are thrilled to be honoring Star2Star Communications as they are leading by example and making real progress on improving the daily lives of so many."
"The Full Spectrum Communications Solution allows businesses to provide better, more streamlined customer service with end-to-end solutions managed under the same platform," said Michelle Accardi, President and Chief Revenue Officer at Star2Star. "The customer experience is one of our top priorities when creating and enhancing our solutions. We believe that the best communications tools should be intuitive and effortless to use, in addition to providing peerless call quality and reliability."
Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.
About Star2Star Communications
Founded in 2006 in Sarasota, Florida, Star2Star Communications empowers global business success with a Full Spectrum Communications Solution. With options ranging from pure to on-premises cloud, Star2Star offers unparalleled value, reliability, quality, and scalability. Star2Star unifies business communications including voice, video, fax, mobile, chat, and presence management. Merged with Blueface, the leading pan-European UCaaS provider, Star2Star possesses a global influence and customer base.
Star2Star's award-winning, patented Constellation™ Network overcomes the reliability and quality limitations of other communications technologies and enables companies to choose the deployment methodology that aligns best with their needs. For businesses who require high-quality voice, redundant networks for continuity, and ultra-reliable communications, Star2Star's Business Voice+ architecture offers the highest guaranteed SLAs in the industry at an affordable price. Businesses with less complexity, who seek the best communications capabilities for their employees and customers, can consider the Business Voice solution the optimal choice.
With a customer retention rate of 99.85%, Star2Star has been recognized by a multitude of leading analysts. Star2Star was named to the Forbes Most Promising Companies list, the Deloitte Technology Fast 500 five times, and the Inc. 500|5000 seven times. The company was also named by IHS as a Top 10 Hosted Business VoIP/UC Provider and has been in the Gartner Magic Quadrant for UCaaS, Worldwide for the last four years.