The Unified Communications industry is full of jargon that can be a bit overwhelming. To simplify the learning curve for those who may be new to the jargon and to help veterans refresh their UC vocabulary, we compiled some of our most important terms from our Terminology Dictionary below. Our complete dictionary is a fantastic resource for customers and resellers alike.
Keep in mind that the better you know the underlying technology and terminology behind the communications products you are working with, the better the outcome will be. You don’t want to make the wrong decision and wind up purchasing and integrating a phone system that is a poor match for your business. To avoid complications down the line, it’s important to know what you need ahead of time.
First, it’s important to realize that there are many different types of Internet voice communication systems available. Traditionally, businesses used the Publicly Switched Telephone Network (PSTN) to send and receive voice data. Now, a growing number of organizations are switching to Internet-enabled communications systems that offer faster and clearer service. You may see terms like IP Telephone, Internet Protocol Telephony, VoIP Phone Service, IP Phone Service or Broadband Phone Service.
Word Nerd Day: Star2Star Edition
Here are some additional communications terms that you should know:
This year, failover definitely belongs at the top of the list. Why? Because businesses today are digitizing faster than ever, putting them at increased risk from downtime caused by unplanned network outages and cybercrime. Failover refers to the ability to seamlessly switch over to a backup network in the event of a service outage, to ensure business continuity.
For startups and small businesses, answering phones can disrupt other important responsibilities ultimately delaying production and resulting in missed communications. Automated attendants can make things easier. An automated attendant is a telephony solution that greets customers and directs them to various extensions throughout the enterprise. It’s a fast and convenient way to handle incoming communications.
This refers to the various places that automated attendants route calls. A destination can include Queues, Ring Groups, Recordings, Applications, Paging groups, Voicemail Groups, and Conference Rooms.
IP voice communication is a major step forward from the days of the PSTN. However, it’s not perfect. That’s because IP communication works by sending small packets of data over the Internet, unpacking them and then reorganizing them in a way that sounds like the other person’s voice. Sometimes, however, this process gets interrupted. Jitter happens when network packets get delayed, resulting in garbled communications. It can be caused by things like network congestion or configuration errors.
Network Operations Center (NOC)
The NOC refers to the physical area where a network is monitored and managed. Many businesses choose to house their NOCS offsite in third-party facilities where they are safe from weather-related disasters or accidents such as fires.
To learn more communications vocabulary and level up your word nerd game, check out the Star2Star Terminology Dictionary!