VoIP was first invented back in 1995, as a solution to help companies circumvent expensive long-distance calls. With the advent of VoIP service, it suddenly became possible to make calls over an internet connection, using dial-up links and leased lines — a groundbreaking innovation that forever changed the way that businesses communicate.
Fast forward 25 years, and dial-up is ancient history while the publicly switched telephone network (PSTN) — which used to be required for VoIP — is also going by way of the dinosaur. Yet, VoIP service remains more popular than ever as organizations across all industries are still relying on it to make local and international calls.
COVID-19’s Impact On VoIP
VoIP adoption was already surging prior to COVID-19. In fact, one study from 2019 predicted that 90 percent of IT leaders would stop purchasing on-premise based UC solutions by 2021, believing that the future of communications would center around the cloud.
Then, the global pandemic hit, accelerating digital transformation for companies across all verticals, and pushing organizations into the cloud. And as a result, VoIP service has become even more popular due to its ability to provide reliable and flexible service from any location — aligning with the needs of budget-conscious organizations that are adopting remote work. At present, the VoIP market is now hovering around $82.5 billion and is on pace to reach $102.4 billion by the end of 2026.
What To Look For In A VoIP Service Platform
While VoIP as a technology has come a long way over the years, there is still a big difference in quality among today’s providers. Not all vendors offer the same level of quality, meaning companies need to be especially careful when vetting providers and implementing solutions into their environments.
Here are some things you should consider when searching for VoIP service:
- Reliable service: Don’t settle for anything less than 99.999 percent uptime in a VoIP platform. Look for a solution that comes with a demonstrated ability to maintain uptime, along with real-time monitoring and seamless failover.
- Around the clock support: Even the best system will sometimes require service and support. So in addition to a maximum uptime guarantee, make sure the VoIP service comes with around-the-clock helpdesk service and next day parts replacement.
- Full collaboration: Voice service is only one part of the equation when it comes to enterprise communications. Look for a VoIP product that integrates with a large unified communications as a service (UCaaS) offering, providing access to video, text and live chat.
VoIP In 2021 & Beyond
As businesses continue to adapt to the new normal, and their adjustments become part of the standard landscape, VoIP will continue to be an integral part of communications. Methods and communications needs may change, but reliable VoIP service is here to stay.
Want to see how Star2Star’s VoIP solutions stay on the cutting edge? Try a demo today.