Your phone system is a lifeline to the outside world. From cabling to Internet service to equipment and training, each aspect of a phone system installation must be carefully coordinated to ensure a successful implementation. A fortunate outcome also requires an in-depth assessment of your needs long before installation, as well as ongoing support afterward.
When vetting phone system providers, be sure you seriously consider the parameters of their installation process before signing on the dotted line. Here are the top seven criteria to look for:
1. Superior Technology
The first step in any new phone system installation is to find hardware that is fully functional and supports your business’s unique needs. Identify solid-state devices without easily breakable moving pieces. Check whether the provider offers free next-day replacement parts, including phones.
2. Site Inspection And Assessment Of Needs
To identify your programming requirements, your provider should conduct a detailed meeting to uncover specific business needs and the most appropriate set-up for your organization. A technical expert should perform a site inspection of your premises prior to installation, ensuring your environment is network-ready and the systems can be properly installed.
3. Dedicated, Highly Trained Project Manager
Ask providers if they assign a single point of contact for the entire installation process. This individual should be cross-trained in various phone systems and collaborate when necessary to address unique concerns. He or she should be able to manage and arrange new line connections, broadband services, and anything else your location is in need of regarding your phone system.
4. Little To No Downtime During Transition
Will the phone system be pre-programmed and tested before the installation date? Ideally, the provider will answer yes, as this will reduce communication downtime and ensure the customer is able to fully utilize the new system immediately. A highly trained project manager should be able to coordinate each installation with minimal disruption to your business.
5. Extensive Support Options/Training
Look for a provider that will not leave your side until everything has been tested and all questions have been answered. As part of a successful installation, the provider will train you and your staff to make sure that your entire organization is getting the most out of its new system. In addition, a top-notch provider will routinely host training webinars for partners and customers.
6. Ongoing Software Updates And Enhancements
You want a provider that will regularly update and improve software, preferably free and automatically through the cloud. The provider should also make regular backups of your phone system database for disaster recovery and change control management purposes.
7. Continuous Support
Following installation and training, does your provider give you access to its help desk to assist with inquiries once the system is live? Will it also make regular backups of your phone system database for disaster recovery and change control management purposes? A best-in-class provider also offers continuous monitoring and proactive alerts if the system goes offline.
For a phone system installation that includes all these components and more, look to Star2Star. We go above and beyond our competitors to professionally install your phone system and provide ongoing 24/7/365 support from our two U.S.-based network operations centers. Contact us now to learn more about our unmatched communications solution.