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heads in the cloud summer 2020 recap

The business communications landscape is changing by the day, as partners and customers continue to adjust to the “new normal” of COVID-19. 

Related: The New Normal & Tips For Adapting

At Star2Star, we’ve been keeping our partner community informed through the pandemic with the Heads In The Cloud podcast, featuring Chief Marketing Officer, David Portnowitz, Chief Knowledge Officer, Graham Potter, and Senior Vice President of Training and Learning Management, John Roth.

In this podcast, the three telecom industry leaders and guests discuss all aspects of UC and collaboration technology, providing unique insights and perspectives from across the industry. 

Here’s a rundown of what we’ve been talking about on Heads In the Cloud over the last few months.

064: Nurturing Possibilities with Gregg Paulk (June 1)

Heads in the Cloud Gregg Paulk

In this episode, David and John chat with Gregg Paulk who is chief information officer at the Anderson Center for Autism. Gregg shares his story about how he became involved with Anderson, and why the organization chose Star2Star for their communications needs — as well as how Star2Star helped Anderson remain operational throughout the pandemic. 


065: Customer Centric Selling Strategy with Frank Visgatis (June 15)

Heads in the Cloud Frank Visgatis

The Heads in the Cloud team had the opportunity to welcome Frank Visgatis to the show, a longtime industry veteran who has experienced great success in the technology sector. Frank is also president and chief operating officer of CustomerCentric Systems. You’ll learn about Frank’s unique customer centric approach to sales, and how you can use this technique to boost your bottom line.


066: Unraveling & Upgrading IT with Bryan Buck & Griffin Dunn (July 1)

Heads in the Cloud Bryan Buck Griffin Dunn

One of the biggest challenges that sales associates face when approaching companies with new solutions is encountering people who are hesitant to change their approach to infrastructure or IT management. In this episode, Bryan Buck and Griffin Dunn of Burwood Group provide expert strategies for handling objections. They also explain some of the common hurdles that customers are facing as they transition back to the office from COVID-19.


067: Present Pandemic: Decoding the Digital Pulse, with Evan Kirstel (August 3)

Heads in the Cloud Evan Kirstel

Star2Star recently welcomed Evan Kirstel to the show, who is one of the most well-known social influencers in the B2B enterprise space. Learn about Evan’s take on a variety of issues, ranging from virtual events, to distance learning. Evan also shares some hobbies that don’t require venturing into crowded public places. 


068: iTelecom, Insights, iAgent & Exceeding Agent Expectations with Micah Bevitz (September 1)

Heads in the Cloud Micah Bevitz

Micah Bevitz is CEO and founder of iTelecom, a leading master agency and managed service provider. Join Micah as he shares some exciting updates from iTelecom, including the launch of the new iAgent program and platform. Micah also talks about his experience curating the ideal MSP master agency program, and how his company is helping businesses save money to afford the tech they need.


069 - Then This Happened: A Leadership Discussion About Managing Through Our New Normal (September 9)

Heads in the Cloud JS Group

In the latest episode of Heads in the Cloud, Star2Star president and chief revenue officer Michelle Accardi welcomed JS Group CEO Janet Schijns and VP of global channel go to market strategy Michelle Ragusa-McBain for a discussion on managing through the new normal. Learn all about their journey to the top as powerful women and leaders in tech, overcoming challenges of COVID-19, and the latest opportunities in UCaaS, remote technology, and the future of remote work.


070: Summing Up UCaaS Today with Dave Michels (September 15)

Heads in the Cloud Dave Michels

In this episode, David and John are joined by Dave Michels, communications protagonist, for the second time. The conversation kicks off on the topic of enterprise communications needs and how the UCaaS industry will have to adjust itself to meet them. They also discuss Dave’s expert take on Microsoft’s stance in the UCaaS industry, the continual rise of security’s importance and why it is accelerating, disruption from the Coronavirus, and what it takes to go “off the grid” today. 



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