In today’s business market, viability means flexibility. Organizations need to make the most of the communications resources they have, minimizing spending while maintaining quality and the capacity necessary to keep the business on track and employees collaborating effectively. At the same time, the more productive and agile a workforce can be, the more competitive and differentiated the business becomes.
Does enabling all of that sound like a tall order? Fortunately, pooling and bursting lines from Star2Star are geared to offer the ultimate in enhanced communications. Pooling lines minimize spending, and bursting lines provide the flexibility to adapt to changes in your business stemming from seasonal spikes in call volume and the ebb and flow of projects that need managing.
Star2Star phone “lines” are actually virtual connections created over a broadband Internet connection. All of the lines that your company purchases are in a single “pool” of lines that can be used at any location interchangeably. This allows you to share lines across all locations, and therefore cut the total number of lines you need. For example, if a 10-location retail chain needs at least two lines at every location but no more than five lines are ever in use company-wide at the same time, that chain could purchase a single bundle of five pooled lines instead of 20 location-dependent lines. The cost-saving implications can be incredible. Some large chains have saved millions in communications costs as a result of line pooling.
Bursting lines make up the difference in times of abnormally high call volume. If all of your company’s lines are currently in use but you get another call, Star2Star will automatically add an additional line on the fly. These dynamically bursting lines will prevent customers from receiving busy signals, in turn improving customer satisfaction and speeding up business processes.
Star2Star charges minimal rates for bursting lines, and these charges won’t accrue to you if you decide to purchase additional lines. Bursting lines are an excellent solution for businesses whose call volume is generally very steady but with major spikes in activity, as would be the case for hotel properties during major trade shows or a costume shop in October.
To find out more about how Star2Star helps businesses save money through cost savings and flexibility: