We haven’t yet traded beach visits and sunshine for caroling and turkeys, but now is the time to start thinking about gearing up for the upcoming holiday season.
It’s the busiest time of the year, and most businesses brace themselves for increased calls and activity. Many businesses bring on additional seasonal employees, and call centers need to staff up (or down) on the fly. Road warriors are busy visiting clients and signing those end-of-year contracts, and accounting and HR departments are swamped with end-of-year paperwork. If your communications system isn’t flexible and up-to-date, it can cause big headaches for business owners and IT staff alike.
It’s also worth mentioning that thanks to the business opportunities and escalated productivity levels around the holidays, it’s the most disastrous time of year for power outages. Outages, inconveniently, tend to increase during the festive winter period.
Implementing a solid, agile unified communications (UC) solution gives your business the ability to accommodate all of the changes that the holiday season brings and offers peace of mind in a disaster recovery situation. To help you do that, Star2Star offers feature-rich, scalable cloud communications solutions for companies and budgets of every size.
Star2Star delivers the benefits of both on-premise and cloud deployments, with a unique cloud architecture that consists of an on-premise edge device and a suite of cloud-based services hosted at highly-reliable, redundant data centers. This offers plenty of benefits to help you get your business holiday-ready. For one, StarBox® Voice Optimized SD-WAN connects over the Internet to Star2Star’s patented Constellation™ network, which runs on a collection of call routing nodes and data centers distributed across the country. IP-based and leveraging the power of the cloud, you can scale your communications capacity up and down with ease.
Plus, using data collected from the nodes, the system determines the best call routing to use for each call placed on every Star2Star customer system. This provides crisp, clear audio on every call, with no distortion, echo or delay.
On the uptime front, the StarBox® Voice Optimized SD-WAN runs from flash or solid-state disk memory so there’s no spinning hard drive to wear out or fail unexpectedly. Star2Star also guarantees you a 99.999% uptime SLA for voice service, free next-business-day parts replacement and support via two U.S.-based NOCs, and round-the-clock monitoring alerts, even on holidays. An optional secondary standby circuit provides automatic failover between circuits, triggered by degradation or failure of either one of the circuits, offering automatic backup. Star2Star includes end-to-end traffic shaping, which optimizes your call quality as network conditions change.
Now is the time to think less about flip-flops and more about holiday sales and twinkling lights. Give your business the early gift of peace of mind for the busy holiday season. To find out more: