Is your organization doing all it can to ensure the highest quality of customer service? If you answered no, that’s too bad, but it’s not too late to turn things around. The New Year is around the corner, just in time for you to bolster your business with a New Year’s resolution to improve customer satisfaction.
The first thing that needs to be addressed is your business’s communications system. If you’re still relying on a purely on-premise system, such as a traditional PBX, then it’s time for an overhaul. With a cloud-based solution, you’ll have the ability to add customer-friendly features, ensure disaster recovery, and scale your phone system up and down as needed. Sounds better than your old system, doesn’t it?
Here are three primary benefits of switching to a cloud-based solution:
- Disaster recovery: Unfortunately, you can’t prepare for every possible way that a disaster may impact your business, but you can keep your phone system from failing. Since a cloud-based solution is accessed through the Internet, your customers’ calls can be forwarded to any designated employee mobile phone or landline, ensuring that your customers perceive you to be the best in the biz when it comes to customer communication.
- Scalability: As your business grows, your phone system has to keep up. If you’re still operating with an on-premise system, scaling up may take a little more time then you’d like—since wire installation and IT staff involvement is required. With a cloud-based solution, scaling up can be as easy as receiving a new phone, plugging it in, and connecting it to your office’s Internet.
- Features: A selection of features can be easily added to a cloud-based phone system to increase your business’ functionality. These features can include an auto attendant, call conferencing, and instant messaging.
To find out more about how Star2Star can improve the quality of your phone system before the ball drops in Times Square, click here.