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Last week, I wrote a blog about the benefits of UCaaS, and I wrote about the following benefits: mobility afforded to employees, the financial aspects to the business of an OPEX model, ability to scale easier, and uptime from a cloud architecture.

I received a few comments regarding the fact that I did not write about the productivity enhancements of UC. Correct, I did not write about it this time. It does not mean I do not believe that – I have written about that in the past on more than one occasion. I just didn’t this particular time.

It’s an excellent, timely comment, though. As more employers require employees to come back to work, at least for part of the workweek, it does not mean that there is necessarily reduced productivity from the remote work environment.

I am just finishing up a trip to one of our offices, and it was great interacting with everyone. While the 1:1’s I did were essentially the same in person versus over a video call, the other interactions of asking someone a question who is down the hall, people popping in to ask me something, running into engineering at lunch, etc. don’t happen when you are remote. And that’s why employers are asking people to come back to work. To get that back because it does make a difference.

Because of the productivity afforded by UC, increased productivity due to chat functions, ease of calling someone on different devices, video calling, and collaboration, perhaps there might be hybrid go-to work/work from home environments in the future.

Or even if you need to go back full time, there will still be measurable productivity from using a UC system at work.


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