Are you comfortable with your on premise phone system solution? Despite its unwieldy wiring and lack of features, your on-site PBX box delivers an acceptable connection, and your IT staff routinely performs maintenance to keep it functioning optimally. Above all else, you’re content with your existing phone system because it’s what you know. On the other hand, what will your organization do when it needs to scale up quickly or if a disaster knocks out power? With an on premise communications system, you’ll most likely be left in the dark. After all, communications is a priority function for every successful business. With all of your hardware located on site, a power outage or disaster, whether natural or man-made, will disconnect your phone system, leaving you with no way to communicate with your clients and sidelining your business.
The cloud is becoming the go-to solution for businesses across the board. According to RightScale, 93 percent of the technical professionals who responded to a recent survey said that their organizations have adopted the cloud in some way. For example, the cloud can help businesses streamline many of the tasks associated with phone system setup. Case in point: the cloud allows for far more scalability, as adding employees requires a lot less work from the IT staff, as well as far less manual labor.
Are you still unsure if adopting the cloud is the right move for your company? Consider the following key benefits of a hosted phone system:
Reduced in-house support: If you’re an organization with substantial IT staff support, adding new phone features can be handled with ease. If something goes wrong with your phone system, such as a bad connection or hardware malfunction, your IT staff is there to fix it. Nevertheless, the time IT spends working on your on-premises system is likely taking away from other important tasks. Since the setup is far easier with a cloud-based solution and the equipment requirement significantly reduced, the IT burden is reduced.
Scalability: As your business grows, your phone system has to follow with it. Rapid expansion and on-premise phone system installations, however, don’t complement each other well. Installing new phone lines requires a variety of tasks—from wiring to the IT processes to entering new employee information into the system. A cloud-based phone system allows for much faster deployment of new phone lines and features. With a hosted phone system, phones share the local network connection so there is no need for additional wall jacks and wiring. The only equipment needed is an Internet, router, VoIP phones, and a network switch. This ease of installation inherently leads to better scalability when your organization needs a boost.
Disaster recovery: Your organization’s phone system is paramount for proper communication. Yet when it’s located on-site, it’s susceptible to disasters and power outages. Without electricity, your on-premises phone system will fail, meaning no calls in or out, detrimentally impacting your day-to-day operations. With a cloud solution, however, a power outage is far more manageable. For example, incoming calls from clients can be transferred to a different data center or forwarded to employees’ phones. This ensures constant contact with customers despite a downed system.
While your organization may be comfortable with the legacy system that you currently use, it’s important to consider the benefits of switching to the cloud. Ask yourself whether your system will be responsive during a power outage and whether your IT staff is using its time optimally. Can you quickly expand your current system? If you answered no to one or more of these questions, then it may be time to re-evaluate your current phone system.