Imagine swallowing a digital sensor that allows your doctor to track how your internal organs are responding to prescribed medications. Known as “ingestibles,” these sensors work to address issues surrounding chronic disease management—eliminating the need for endless physical checkups.
This is just one emerging technology in the healthcare industry that is leading to more effective care for patients. Another is hybrid operating rooms, traditional OR elements combined with the newest medical tech equipment available, which are reducing post-op issues such as scarring and rehabilitation. Others include 3-D printing of biological materials and tiny microchips for building models of complex organ and capillary interfaces for use in clinical trials, reducing the use of animals for testing.
The successful implementations of all such advances are reliant upon efficient communication and collaboration within the healthcare community. This imperative is being helped along by cloud-based software that unifies communications among doctors, colleagues, and patients. Simple processes such as specialist referrals, which historically relied upon technologies like fax machines, can be handled more quickly and seamlessly using unified communications (UC).
UC integrates fragmented real-time communications, like instant messaging (IM), and non-real-time communications, such as fax and voicemail, into one central interface.
The technology is being used to improve patient care. Consider, for example, the way that most medical professionals visit hospital patients room by room to monitor treatments. Meanwhile, they must be constantly available for medical emergencies. Even during off hours, they’re typically on call. UC enables these healthcare professionals to be mobile without the risk of missing messages using features such as Find Me/Follow Me and access to voicemail through email.
Home care is a vital component of the healthcare industry today, and it relies strongly on mobile employees. UC fuels collaboration among staff with call routing that is transparent to customers, helping to maintain customer satisfaction. Importantly, UC systems can be customized to protect patient privacy according to HIPAA regulations and offer security protections for communications.
Conference calling is a UC feature particularly important for healthcare facilities operating in multiple locations. It eliminates the need for third-party support in simple day-to-day operations—from research calls requiring transcription to global fieldwork calls. The result is less wait time using short call flows, quick guest additions through host-initiated dial outs, and the elimination of interruptions using live call control, among other perks.
UC also allows for file sharing, which is especially useful for consultations involving medical records. Fax services via UC have advanced capabilities that enable users to fax to and from computers, which eases tasks like the transmission of patient prescriptions and test results (e.g., EKGs and MRIs).
Technological advances have highlighted the critical role of effective communications and collaboration among professionals in medical practices, and no other communications provider is as capable of meeting the needs of this industry as Star2Star. To learn more about how Star2Star can help your healthcare business benefit from unified communications: