We’re in the middle of a digital transformation revolution.
Businesses everywhere are looking for opportunities to digitize their technologies, in an effort to modernize their backend processes, reduce costs, and drive profits.
According to one study, at least 89 percent of enterprises now have plans to adopt, or have already adopted, a digital-first business strategy. Services (95 percent), financial services (93 percent), and healthcare (92 percent) are the top industries embracing digital transformation.
One of the top areas of focus for companies going through digital transformation is improving their business phone system.
A growing number of companies are migrating away from traditional, legacy telephony systems in favor of modern, IP-based unified communications (UC) systems driven by VoIP.
This trend, it should be noted, is about much more than simply swapping hardware for software. UC represents a fundamental shift in the way that businesses collaborate and exchange information. It brings teams much closer together, giving them a platform for working together and communicating in real-time.
The results can be astounding when you see it in action. Take a look at any agile company today and you will almost certainly see UC being used.
How UC Helps Your Business Phone System
See how UC can maximize your productivity, flexibility, and enhance your customer service.
There’s nothing more devastating to a business than losing phone access following a storm or service issue. Prolonged downtime can lead to unhappy customers, missed opportunities, and lost profits. It can also bring backend communication to a standstill.
Phone system downtime can be easily avoided by leveraging a third party UC provider, offering geo-redundancy and seamless 4G LTE failover. Some companies also offer backup landline failover for extra support.
Seamless Data Integration
In the past, it was much harder for agents to leverage actionable insight during a call. Data needed to be collected, processed, stored, and transferred manually into a CRM system.
The modern approach is to use a phone system that can integrate directly with your CRM system—ensuring information makes it from the database into the hands of your agents in no time at all.
Equipped with the right information, agents can be much more effective at resolving customer issues, closing deals, and upselling services to customers at opportune times.
Another benefit to using UC is that it helps companies expand beyond their borders.
Using the power of the cloud, companies can deploy UC anywhere in the world. UC enables workers to access all of their core communications technologies like phone, email, fax, and video chat over a single, centralized hub.
This approach also makes it easier for IT to monitor, manage and maintain communications across all of their branch locations.
One of the most noticeable gains that companies experience when migrating to UC is enhanced productivity.
UC centralizes all communications, giving workers direct access to the tools they need to exchange information. Employees can stay in one single platform, instead of having to go back and forth from all of their disparate devices and systems. This saves time and keeps employees from getting distracted.
These are just a few ways that UC can help you get the most out of your business phone system. It is now the gold standard for business communication, and something that every company should be leveraging.