Are you thinking about acquiring a new phone system? Chances are when you think of the features that you want in a new system, security and compliance may not be a high priority. For example, sophisticated communication features, such as live chat and presence, are probably at the top of your list.
Security and compliance, however, should not be overlooked. Malicious attacks are on the rise, leaving no business safe from savvy hackers. Just consider the number and severity of attacks that have happened in recent years. From Anthem to Ashley Madison, 2015 witnessed some of the worst cyber-attacks in history.
Anthem alone had nearly 80 million personal records exposed—including customers’ birthdays, addresses, social security numbers, and emails—when it was hacked back in February of 2015. Who can forget the torture that dating site Ashley Madison endured when a group called Impact Team stole the personal information, including email addresses and physical addresses, of 37 million users. The attack would later cause the company’s CEO, Noel Biderman, to resign.
Unfortunately, we likely haven’t seen the worst of it yet. Security and IT experts are saying that the situation will only worsen as hackers develop more advanced techniques to break into networks and obtain sensitive information. According to a study from PwC, the number of security incidents across all industries rose by 38 percent in 2015, which is the biggest increase in the 12 years since the global study was first published.
“Cyber criminals are becoming more industrialized and more organized,” explains Derk Fischer, a partner with PwC in Germany responsible for the delivery of cyber security assessment and consulting services. “What we’re seeing is the emergence of a new kind of ‘industry sector’ that thrives on the complex connectivity that characterizes the Internet.”
Now that you understand how important it is to protect your communication system, here comes the hard part—finding a phone system vendor that puts security and compliance at the forefront of its product innovation. For example, you must ensure that your phone system vendor is secure and compliant with policies, such as PCI and HIPAA.
This is especially important if your business is in the healthcare or retail sector, as you are responsible for safeguarding large amounts of sensitive consumer data, such as individual’s credit card numbers, social security numbers, and et cetera.
Luckily, there are vendors like Star2Star. Star2Star takes every precaution to ensure the security of its customers’ communications. For example, the company places firewalls on all of its hardware, constantly monitors its customers for potential toll fraud, and continuously monitors its network for suspicious activity.
Take a look at some of Star2Star’s best-in-class features below:
- Firewalls on on-premise hardware including the StarBox® Voice Optimized SD-WAN
- Data encryption on on-premise hardware
- Firewalls and encryption on the Constellation Network
- The use of proprietary and completely integrated transmissions
- Anti-virus software
- Customizable security reporting
Furthermore, Star2Star meets some of the toughest regulatory standards. For instance, the company complies with a myriad of regulatory organizations and rules that are in place to ensure security and quality management of services and products, including GSA, HIPAA, PCI, CPNI and more.
The last thing you want to do is suffer through the financial and PR nightmare that comes after your business is hacked. Make sure that you protect your business, and more importantly, your loyal customers by investing in a sophisticated communication system that boasts top-of-the-line security and compliance features.