Unified communications (UC) is moving firmly into the mainstream as business buyers seek more scalable communications solutions to accommodate growth, or want to boost productivity and customer service. Those that don’t consider making the move risk being left behind, unable to compete with UC-enabled, more flexible rivals.
UC solutions integrate voice, messaging, video, and desktop applications, unifying the workplace through better solutions for connectivity across mobile and fixed devices. Research firm MarketsandMarkets forecasts the UC as a service market alone to grow from $15.12 billion in 2015 to $24.88 billion in 2020, a 10.5 percent compound annual growth rate from 2015 to 2020.
In recent years, UC has changed business communication by making it easy to address communication-related challenges. Today, UC represents a highly efficient communications tool that can improve customer satisfaction while lowering operational expenditures and improving the productivity of employees.
UC can also improve the work environment in and out of office by serving customers better, connecting stakeholders, enabling access from remote locations and providing a collaborative platform for secure business. Integrating various communication tools at one platform allows the user to select the best possible medium for the business need at hand.
Star2Star’s UC platform supports voice, video, presence, chat, and analytics between employees and across departments and geographies, enabling organizations to gain a differentiating level of customer service and productivity.
Don’t get left behind. To find out more about the advantages of Star2Star’s UC offerings, click here.