2020 cloud trends

Over the last decade we have seen a remarkable evolution take place in cloud computing. 

Related: Enhance Customer Experience (CX) With UCaaS

It’s hard to believe, but just a few years ago analysts were pointing to the cloud as the next up-and-coming technology. Now, as we turn the corner into 2020, the cloud has emerged as a staple technology being used by businesses of all sizes and across all industries. 

With this evolution, more new trends emerge, inspired by the continuous transition from traditional to cloud communications in businesses across the globe. As we prepare for a new decade, we look forward to more developments in the cloud communications market.

2020 Cloud Trends

So, what trends can we expect to see in cloud computing in 2020? Here are a few ideas for what’s coming down the road:

Merging Artificial Intelligence (AI) & SaaS

AI and machine learning (ML) are still far too expensive and difficult for the average business to incorporate into their workflows. However, most businesses are now using both on a regular basis. That’s because more and more SaaS providers are embedding AI and ML directly into their platforms, providing an affordable and convenient way to leverage these services. In fact, chances are likely that you’ve already used both technologies on several occasions today without even realizing it.

Related: How AI and IoT Are Impacting Business Communications

One way that AI is being commonly used is with automated attendants. For example, companies are using AI to study customer conversations and respond using natural language. Similar work is being done to improve chatbots. Moving forward, AI and ML will transition from differentiators to basic requirements in SaaS platforms. 

Rising Security Threats

2020 aims to be a dangerous year for cybercrime, as cybercriminals will continue to look to exploit insecure cloud instances. 

Related: How To Ensure UC Security

According to one study, 85 percent of companies are not using best practices for cloud security. This is problematic when considering how cybercriminals are exploring ways of using AI to launch sophisticated and powerful threats. As such, businesses are strongly encouraged to do a gut check and fortify their cloud services for the new year.

The Rise Of Software-defined Interconnection (SDI)

As the demand for cloud computing intensifies, global businesses are being challenged to connect to cloud services in a way that’s direct, secure, fast, and cost-effective—something that’s typically far easier said than done.

Related: The First Five Steps You Should Take When Deploying SD-WAN

For help, many companies are turning to communications providers offering cutting-edge SDI services. SDI eliminates the need for physical connectivity between customer networks and colocation centers, making it possible to connect instantly to global connection points. 

SDI is still in its nascent stage, but all signs indicate that this technology could take off in 2020.

A Shift To Omni-cloud

In 2019, we saw a rise in multi-cloud usage. Looking forward to 2020, companies will take this to the next level. We are already starting to see the beginning of the omni-cloud trend. 

Related: Get The Most Out Of Your Business Phone System

Now, enterprises are starting to form partnerships with all hyperscalers and smaller providers, in an effort to diversify their portfolios, reduce costs, and improve flexibility. Look for the omni-cloud trend to increase in 2020. 

Greater UCaaS Adoption

A surprising number of businesses are still not using unified communications as a service (UCaaS), and are instead choosing to operate using disparate communications tools. 

Related: Why It Pays To Upgrade Your Business Communications System

As cloud adoption increases, we expect that in turn many more organizations will turn to UCaaS for fast, flexible, secure, and cost-effective communications in 2020. 


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