Congratulations — your business made it through 2020, proving that it’s resilient and capable of handling a variety of challenges.
Now, a new year is upon us, and while there is still a great deal of uncertainty in the air due to the lingering pandemic, there are plenty of things that your business still has control over — one of the most important being your communications strategy. How you prepare your organization for the year ahead could make all the difference.
2021 Business Goals To Consider
The best way to start out the new year is by setting some goals, so we’ve compiled a few suggestions for how to make the most of 2021.
Chances are your employees are still operating from remote or hybrid environments. Stop and reflect on the tools that they’re using, and inquire if you’re using the best possible solutions. Many organizations rushed into collaboration platforms following the outbreak of the pandemic, and are now looking for alternative options.
Your best bet is to invest in a high-quality collaboration platform that can serve as a one-stop shop for voice and video meetings. It should be secure, scalable, and capable of meeting your business’s unique needs.
Strengthen Your Communications Security Posture
How secure are the tools that your business is using for meetings? The truth is that not all platforms can provide a strong level of security, and using them could put the company at risk.
Take this time to clamp down on the communications services that your employees are using, and make sure your systems are protected with data encryption, around-the-clock monitoring, packet filtering and range checking, and firewall protection, to name just a few features.
Enhance Voice Tools For Teams
If you’re already using a team collaboration tool, you may have noticed the voice communications side has room for improvement. Many collaboration tools don’t offer the level of voice services you’d like, or if they do, it comes at a high premium. Ask your team members how the quality has been on calls, and whether they’ve had any performance issues. Then take their feedback to a voice provider who offers integrations for your tool, or can customize a voice solution for you to maximize your team collaboration investments.
Integrate Your CRM System
The customer experience (CX) is more important than ever heading into 2021. Make this the year your company gets serious about taking CX to the next level. Start by integrating your customer relationship management (CRM) database with your communications system. This will enable your company to organize and manage all your customer information and activities across all touchpoints.
Check Out Star2Star’s Plans
Star2Star offers a variety of bundles to help your company reach its communications goals. With the help of Star2Star you can improve communication and collaboration, strengthen security, and lower costs.