Star2Star & Sangoma Are Joining Forces To Deliver More Value   

Learn More

2021 business goals

Congratulations — your business made it through 2020, proving that it’s resilient and capable of handling a variety of challenges. 

Related: Redefining The Remote Workspace

Now, a new year is upon us, and while there is still a great deal of uncertainty in the air due to the lingering pandemic, there are plenty of things that your business still has control over — one of the most important being your communications strategy. How you prepare your organization for the year ahead could make all the difference. 

2021 Business Goals To Consider

The best way to start out the new year is by setting some goals, so we’ve compiled a few suggestions for how to make the most of 2021.

Improve Collaboration

Chances are your employees are still operating from remote or hybrid environments. Stop and reflect on the tools that they’re using, and inquire if you’re using the best possible solutions. Many organizations rushed into collaboration platforms following the outbreak of the pandemic, and are now looking for alternative options. 

Related: The Evolution Of VoIP Service In A Changing Market

Your best bet is to invest in a high-quality collaboration platform that can serve as a one-stop shop for voice and video meetings. It should be secure, scalable, and capable of meeting your business’s unique needs. 

Strengthen Your Communications Security Posture

How secure are the tools that your business is using for meetings? The truth is that not all platforms can  provide a strong level of security, and using them could put the company at risk. 

Related: The Latest Updates You Need For Your Business Phone System

Take this time to clamp down on the communications services that your employees are using, and make sure your systems are protected with data encryption, around-the-clock monitoring, packet filtering and range checking, and firewall protection, to name just a few features. 

Enhance Voice Tools For Teams 

If you’re already using a team collaboration tool, you may have noticed the voice communications side has room for improvement. Many collaboration tools don’t offer the level of voice services you’d like, or if they do, it comes at a high premium. Ask your team members how the quality has been on calls, and whether they’ve had any performance issues. Then take their feedback to a voice provider who offers integrations for your tool, or can customize a voice solution for you to maximize your team collaboration investments.

Related: Are You With The Right VoIP Provider?

Integrate Your CRM System 

The customer experience (CX) is more important than ever heading into 2021. Make this the year your company gets serious about taking CX to the next level. Start by integrating your customer relationship management (CRM) database with your communications system. This will enable your company to organize and manage all your customer information and activities across all touchpoints. 

Related: The Benefits Of Packaged Applications

Check Out Star2Star’s Plans 

Star2Star offers a variety of bundles to help your company reach its communications goals. With the help of Star2Star you can improve communication and collaboration, strengthen security, and lower costs.

View Plans & Bundles


Star2Star User Bundles

The Industry’s Best Value For The Most Affordable Price

View Plans & Bundles

Get Started with Star2Star

Blog Archives
Unified Communications from Star2Star - Blog Listing Archives

Sign up for our newsletter