Your Ideal Contact Center Solution

Our Contact Center Solution Connects You With Customers & Employees

Many businesses struggle to find the right contact center solutions to allow them to offer a customer experience to differentiate them from their competitors. Star2Star is here to help! Enhancing your customer service experience can improve your brand reputation and increase profitability.

Contact Center, Star2Star’s Contact Center Solution, includes options ranging from departmental, designed for internal needs, to enterprise-grade for full-scale contact center companies. Whatever your needs, we have a solution that will work with you!

Purchase a standalone contact center or leverage it as an integration with your communications system. Get all the benefits of next-level contact center tools including agent login/logout, skill-based ring strategies, flexible queuing configurations, in-depth analytics, and more.

Contact Center VS. Service Insight

Contact Center and Service Insight are both excellent choices for cloud-based contact center solutions by Star2Star, but it's important to understand the differences between the two to ensure you'll have the best tools for your business.

Similarities in Contact Center Solutions

Both contact center solutions use CCaaS (Contact Center as a Service), which is a cloud-based delivery platform that enables users to access collaboration and communication tools from a single provider. Since CCaaS is software that is accessed on-demand (as a service), there is little to no hardware onsite to install. Instead, the hardware is kept and maintained by the provider in their facility, offering more physical space in addition to less time and money placed on equipment maintenance.

Top Benefits Of Our Contact Center Solutions

• • Standalone & Integrated Platforms
• • Departmental & Enterprise Options
• • Barge, Monitor & Whisper Features
• • Real-time Displays
• • In-depth Reporting
• • Cloud-based Recordings

Dive deeper into the comparison between these superior cloud-based services to decide which contact center solution is best for you and your business.

Differences in Contact Center Solutions

Star2Star’s Contact Center is a fully featured call center solution created for organizations that are dedicated contact centers. This includes professional services complete with end-to-end specializations.

Service Insight is the contact center solution for departmental customer service needs, created with everyday informal contact center solutions in mind. Service Insight is an excellent option for organizations that don't require highly customized features and tools.

Related Reading: Why Small Business Phone Systems Need Service Insight

• Star2Star
• Unique Proprietary Technology
• 30-day Money-back guarantee
• 24/7 Multi-location US Based Support
• Pooling & Bursting Lines
• Free Next Business Day Parts Replacement & Free Software Updates
• Integration With Analog Devices
• Key System Emulation
• Door Strikes
• Overhead Paging
• An Industry Best 99.999% SLA For Uptime
• Flexible Solutions, Offering Cloud Or On-premise Solutions To Ensure Call Quality, Reliability, & Functionality

• Competitor Orange
• Additional Hardware Costs
• Uses 3rd Party Solutions
• Poorly Reviewed, Non-US Based Support
• Less Flexible Line Options Resulting In Busy Signals And Increased Costs
• Little To No Disaster Recovery Support
• Requires Customers To Use A Limited Number Of Phone Models
• Only Offers A Hosted Solution Without Traffic Shaping Or Enhanced QoS
• Maintenance Is Not Provided As Part Of Core Plan And May Require Additional Fees
• Cannot Provide The Benefits Of Multi-instance Solutions Based On PBX Technologies
• Prices Increase Steadily Over The Life Of The Service

• Competitor Red
• You Must Pay Initial Monthly Service Fees Even If You Cancel Within 30 Days
• No Key System Emulation
• Only Offers A Hosted Solution Without Traffic Shaping Or Enhanced QoS
• Video User Interface Lacks Intuitiveness
• 3rd-party Integrations Are Not Always Sufficiently Trained, Which Can Negatively Impact The Deployment Experience
• Additional Hardware Costs
• Only Offers Installation Support Over The Phone And Charges An Additional Setup Fee
• No Key System Emulation
• Poor Customer Support
• Desktop Application Has Stability Issues And A Non-intuitive Design
• Meetings Features Are Difficult To Find And Use