Small Business VoIP Service That Restaurants Love
If you're a Quick Service Restaurant business is in need of an ultra-reliable communications solution with unlimited scalability, you need Star2Star.
Restaurants today do it all— take-out, delivery, and dine-in. With patrons expecting to place orders online, use third-party apps for food delivery, or make reservations from the comfort of their home, restaurants must be ready to address all their patrons needs.
Star2Star benefits our customers in many ways, from cutting costs to adding critical functionality, and this is especially true of our restaurant customers. This chart demonstrates how different aspects of our solution impact our restaurant customers. As you can see, our solutions solve many different business problems. The fact that so many different aspects of our solutions impacted customers the most really shows just how powerful our entire solution is and how we're strong all around, not just in one area. This is especially important to an industry with as many distinct needs as Quick Service Restaurants that has often in the past had to choose between meeting one need at the expense of others.
Quick Service Restaurants, especially chains and large franchise operations, depend on analytics to properly schedule employees and track their performance. Star2Star offers several real-time analytics solutions. StarReporter, which is independent of our contact center solutions, provides 13 different popular reports that can be provided on command or on a scheduled basis. Contact Center is a complete, full-featured inbound call center only available from Star2Star that keeps users on the cutting edge. Contact Center’s StarView reporting provides the critical information that Quick Service Restaurants need to function at peak level.
Point Of Sale (POS) Integration
The faster that your agents can handle a call, the more calls they can take and the higher your customer satisfaction will be. StarContactTM integrates your company's customer database with your Star2Star communications system. This powerful CRM integration allows you to organize, track and manage all of your customer information, activities, and conversations. StarContactTM provides functionality for both inbound and outbound calls. Incoming calls display customized "screen pops" containing information about the customer, including details on contact information or other CRM available fields for previous calls, interactions and orders. These "screen pops" allow users to know all about the customer and their past interaction before they even pick up the call.
Business Continuity & Quality Of Service
A restaurant that is unable to take orders is in deep trouble. The razor-thin margins that many Quick Service Restaurants operate under makes this situation even worse. Star2Star guarantees 99.999% uptime reliability and has provided 100% voice uptime since 2011. Even better, our extensive suite of disaster avoidance and recovery protections make sure that your calls keep coming in even if one of your locations is inaccessible due to disaster. Even better, our unique cloud architecture provides the highest call quality in the industry. There's a reason that Star2Star has a 99.85% customer retention rate!
Notification & Alerts Connected Worker Applications
Being able to communicate with employees, managers, staff and others at a moment's notice is important. An emergency notification system lets you alert or update your employees immediately and with minimal effort. Star2Star offers Mass Notification system applications, Urgent Notification connected worker application, Employee Alert Notification connected worker applications and CRM integration for all these applications.
The Urgent Notification connected worker application allows Star2Star system administrators to send notifications regarding urgent calls to designated text and email endpoints. This emergency notification app comes in two editions, allowing you to only pay for the features you need. Use cases for quick service restaurants include:
- Location Security Threats, Lockdowns & Crime
- Severe Weather & Related Notifications
- Building & Facility Closures
- Internet, Phone, Or Other System Outages
- Fire Drills & Evacuations
This notification system app enables multimodal notification capabilities for any number of recipients. Your Star2Star system administrators and managers can use this facility emergency notification system to send mass notifications via text and/or email, track acknowledgement of receipt, facilitate two-way interactions in near real-time, take secondary actions, and report on history. Use cases for quick service restaurants include:
- Location Closures, Limited Operation Hours & Changes in Opening and Closing Hours
- Marketing Messages
- Event Updates & Reminders
- Mass Communication Notices
- Employee Collaboration
This employee notification system app allows Star2Star system administrators to send alerts via email and SMS text messaging to all employees or designated groups. Employee Alerts also allows administrators to track and request acknowledgement of receipt and encourages instant engagement from employees with actionable links or phone numbers. This connected worker application is available in all of our bundles. Use cases for quick service restaurants include:
- Restaurant Closures & Delayed Openings
- Alternate Work Schedules
- COVID-19 Impact Information
- HR Updates & Reminders
- Last-minute Reminders
CRM Integration for S2S Notification Systems
The CRM Integration connected worker application integrates Star2Star solutions with CRM platforms to support click-to-call, inbound screen pops, and call detail tracking features within your own CRM. Our CRM Integration connected worker application can minimize manual data entry, enable real-time screen pops via CRM for incoming and outgoing calls, automatically log calls via CRM, and allow users to Click-to-Call contacts from CRM screens.
See how our bundles beat the competition and put more money in your pocket.