Health Care VoIP Systems That Help You Deliver Better Care
Few industries are as dependent on communication as health care, and no other communications provider is as capable of meeting those needs as Star2Star.
Most medical professionals spend their time traveling from room to room, visiting patients. However, they must constantly remain in contact in case of an emergency. Many specialists are always on call, even during off-hours. With a Star2Star HIPAA compliant phone system, you are enabled the level of mobility demanded by healthcare professionals with features such as Find Me - Follow Me, Mobile Softphone (iOS), and Mobile Softphone (Android), and the ability to access voicemail through email. Mobile Sofphone (iOS) and Mobile Softphone (Android) even let health care professionals answer and make calls from their cell phone without displaying their personal Caller ID information.
Health care professionals must follow strict guidelines from the government and professional organizations to protect patient privacy. We are able to customize our HIPAA compliant phone system to help our customers comply with security standards. We also offer additional security and compliance protections to ensure the security of your communications.
Star2Star offers many features and services that simplify the day-to-day operations of healthcare facilities. Our VoIP for medical office solutions, like Contact Center, make inbound call centers easier to operate and manage, which is helpful for large hospitals and small practices alike. Video Meetings allows up to 12 users to conduct a videoconference and share files, which is very useful for consultations involving medical records. Digital Fax and Analog Fax allow users to fax to and from computers and fax machines respectively, a convenient option for transmitting prescriptions, patient files, and more.
Notification & Alerts Connected Worker Applications
Being able to communicate with doctors, healthcare workers, administration, staff and others at a moment's notice is important for healthcare facilities. An emergency notification system lets you alert or update your employees immediately and with minimal effort. Star2Star offers Mass Notification system applications, Urgent Notification connected worker applications, Employee Alert Notification connected worker applications and CRM integration for all of these applications.
The Urgent Notification connected worker application allows Star2Star system administrators to send notifications regarding urgent calls to designated text and email endpoints. This emergency notification app comes in two editions, allowing you to only pay for the features you need. Use cases for healthcare include:
- Facility Security Threats, Lockdowns & Crime
- Severe Weather & Related Notifications
- Building & Facility Closures
- Internet, Phone, Or Other System Outages
- Fire Drills & Evacuations
This notification system app enables multimodal notification capabilities for any number of recipients. Your Star2Star system administrators and managers can use this facility emergency notification system to send mass notifications via text and/or email, track acknowledgement of receipt, facilitate two-way interactions in near real-time, take secondary actions, and report on history. Use cases for healthcare include:
- Facility Closure, Limited Visitation Hours & Changes in Opening Hours
- Marketing Messages
- Event Updates & Reminders
- Bill Reminders
- Employee Collaboration
This employee notification system app allows Star2Star system administrators to send alerts via email and SMS text messaging to all employees or designated groups. Employee Alerts also allows administrators to track and request acknowledgement of receipt and encourages instant engagement from employees with actionable links or phone numbers. This connected worker application is available in all of our bundles. Use cases for healthcare include:
- Office or Facility Closures & Delayed Openings
- Alternate Work Schedules
- COVID-19 Impact Information
- HR Updates & Reminders
- Last-minute Reminders
CRM Integration for S2S Notification Systems
The CRM Integration connected worker application integrates Star2Star solutions with CRM platforms to support click-to-call, inbound screen pops, and call detail tracking features within your own CRM. Our CRM Integration connected worker application can minimize manual data entry, enable real-time screen pops via CRM for incoming and outgoing calls, automatically log calls via CRM, and allow users to Click-to-Call contacts from CRM screens.
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