Call Centers

Star2Star Provides The Call Center Phone Systems & Advanced Features That Modern Contact Centers Need

If your business operates a contact center, you need to check out what Star2Star Communications can do for you.


Contact Center

The call center industry has become increasingly competitive, with new features and services being introduced constantly. Contact Center is a complete, full-featured inbound call center only available from Star2Star that keeps users on the cutting edge. Contact Center makes it easy to add and administer queues and agents with an easy-to-use web-based interface. Star2Star delivers advanced and customizable features such as call routing, management, and reporting. 

people on phone


Analytics

Contact Center's StarView feature gives call center managers the power to turn raw call center data into usable information that helps propel a business forward. StarView allows agents and managers alike to compare performance against peers or administrative benchmarks.  StarView can display real-time information and summary reports of collected data.

StarView


Scalability

Star2Star’s call center solutions are incredibly scalable. We make it as easy as possible to add new users so a call center can continue to grow unimpeded. Some of the largest retail and restaurant chains in North America already depend on Star2Star for all of their call center needs. Call centers that utilize Star2Star solutions are not limited by their technology and software. See how much you can save today with Star2Star's Contact Center bundle.

Scalability


Notification & Alerts Packaged Applications

Being able to communicate with call center employees, staff and others at a moment's notice is important. An emergency notification system lets you alert or update your employees immediately and with minimal effort. Star2Star offers Mass Notification system applications, Urgent Notification packaged applications, Employee Alert Notification packaged applications and CRM integration for all of these applications.

Urgent Notification

The Urgent Notification packaged application allows Star2Star system administrators to send notifications regarding urgent calls to designated text and email endpoints. This emergency notification app comes in two editions, allowing you to only pay for the features you need. Use cases for call centers include:

  • Facility Security Threats, Lockdowns & Crime
  • Severe Weather & Related Notifications
  • Building, Call Center & Facility Closures
  • Internet, Phone, Or Other System Outages
  • Fire Drills & Evacuations
Mass Notification

This notification system app enables multimodal notification capabilities for any number of recipients. Your Star2Star system administrators and managers can use this facility emergency notification system to send mass notifications via text and/or email, track acknowledgement of receipt, facilitate two-way interactions in near real-time, take secondary actions, and report on history. Use cases for call centers include:

  • Facility Closure, Limited Operation Hours & Changes in Opening Hours
  • Marketing Messages
  • Event Updates & Reminders
  • Mass Communication Notices to Onsite & Remote Employees
  • Employee Collaboration
Employee Alerts

This employee notification system app allows Star2Star system administrators to send alerts via email and SMS text messaging to all employees or designated groups. Employee Alerts also allows administrators to track and request acknowledgement of receipt and encourages instant engagement from employees with actionable links or phone numbers. This packaged app is available in all of our bundles. Use cases for call centers include:

  • Office or Facility Closures & Delayed Openings
  • Alternate Work Schedules
  • COVID-19 Impact Information
  • HR Updates & Reminders
  • Last-minute Reminders
CRM Integration for S2S Notification Systems

The CRM Integration packaged application integrates Star2Star solutions with CRM platforms to support click-to-call, inbound screen pops, and call detail tracking features within your own CRM. Our CRM Integration packaged app can minimize manual data entry, enable real-time screen pops via CRM for incoming and outgoing calls, automatically log calls via CRM, and allow users to Click-to-Call contacts from CRM screens.

See how our bundles beat the competition and put more money in your pocket.



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