Professional Installation and Ongoing Support
Star2Star Will Support You Like No One Else Wherever You Are
Going Above And Beyond The Competition
Unlike our competitors, we do more than just ship you a box of phones and switches with an 800 number and expect you to follow the instruction sheet to get your business communications system up and running. We value your time. and that’s why we deliver an out-of-the-box installation process as part of our service.
No other provider in the communications industry provides for professional expertise with every system sale. We believe that you deserve to be supported from Day 1, from solution selection to implementation to follow-up, freeing you up to get back to the business of running your business.
We Support You Long After Others Stop
Star2Star continues to provide the highest level of support after installation. We offer 24/7/365 support from our two US-based network operations centers (NOCs). Star2Star's StarWatch continuosly monitors all systems and proactively alerts users and their partners when the system is non-responsive. An additional alert is sent out to both parties after the system is back online.
Our Technology Is Superior
Star2Star recognizes the importance of fully functional hardware. Star2Star's StarBox® Cloud Connection Manager is a solid state device that lacks the easily breakable moving parts that cripple competing hardware. Star2Star even offers free next-business-day replacement of all parts provided by Star2Star, including phones.
Our Software Always Leads The Pack
Business constantly changes, and you need a communications solution that keeps up with the times. Star2Star regularly updates and improves our software, and we make these updates free and automatic over the cloud. You won't have to worry about spending money and IT resources to keep your products and services up to date.
We Offer More Support Options
Our support even extends to training. Our internal staff and our partners will train you and your staff on your system. We also routinely host training webinars for partners and customers.
Leveraging our expansive network of certified partner technicians, we make available a reputable Star2Star partner in your local area to help you:
- System Installation
- System Configuration
- Troubleshooting And Tech Support
- Ongoing Moves, Adds, And Changes
- And More!