Integrated Communications & Analytics
Empower Your Business Like Never Before
Star2Star Keeps You On The Cutting Edge Of Business Technology
Your company probably has applications, cloud-based and otherwise, that your employees rely upon to support core business functions. That’s why we’ve designed our platform from the ground up to be a flexible, customizable solution that can integrate mission-critical third-party functions. Whether that’s simple CRM like Sugar, a workhorse app like Salesforce.com, or more sophisticated features, Star2Star has the technology and service stable to meet your needs.
No Other Provider Gives You The Insights That Are Possible With Star2Star
We understand that analytics are an increasing requirement as collaboration workflows become more complex. We have built reporting and analytics into our system, so that you can keep track of all of those communications functions from a single management interface across the enterprise. You can see every call, fax, chat, and more from one, easy-to-use searchable interface.
Some of the unsurpassed analytics capabilities that Star2Star offers include:
- Key performance indicator dashboard for an at-a-glance view of the most important call center metrics
- Real-time queue performance to easily adjust to changes in call volume, caller wait times, and agent availability
- Real-time agent performance, including agent readiness, answer rate, and talk time
- Summary reports that simplify collected data, make it easy to spot monthly, weekly, and daily trends, and drill-down to the underlying queue, agent, and call detail
Software You Won't Find Anywhere Else
For those with more sophisticated business intelligence needs, such as in contact center environments, we offer StarReporter, a report-builder that allows you to filter just the info you need, when you need it. Managers can slice and dice the data into custom data pulls, including by:
- Employee Type
- Job Function
- Inbound Calls
- And More!