Communications Quality Guarantee

No Other Provider Keeps You Running Like Star2Star

Star2Star Guarantees 99.999% Uptime

  • 100% Satisfaction GuaranteedDisaster Recovery built-In
  • Automatic backup and failover
  • Analog line backup
  • 8 redundant points of presence
  • Redundant phone carriers
  • Redundant Internet connections
  • 24/7/365 proactive support
  • Free next business day parts replacement
  • Money-back guarantee for any down time exceeding 99.999%

Maintenance No Competitor Can Match

  • Free next business day replacement parts for any reason, except abuse, including acts of God
  • 24-hour support
  • Free automatic software updates on all equipment

StarWatch Continuous Monitoring Protects You Like No One Else

  • Monitors the status of a customer location proactively every five minutes
  • If the location is unreachable for two consecutive polling cycles due to power/Internet outage, etc., a StarWatch Critical Alert is sent to you and your partner to help you. These automatic alerts are triggered whenever a customer goes offline for more than a few minutes
  • When the location becomes reachable again (power/Internet restored) a StarWatch Info Alert - that states your StarBox® Registration Restored - is distributed as well, so you always know the status of your system
  • We proactively monitor your systems so you can always be assured your communications will never be compromised

StarPath Provides Unparalleled End-to-End Quality Advantages

  • Compression with G.729a means 3X more calls and GREAT sounding voice
  • Internet routing control from both ends (optimized routing)
  • Quality of Service (QoS) priority for voice from end-to-end
  • Traffic shaping end-to-end
  • Quality weighted BGP routing end-to-end
  • The entire call path is monitored end-to-end 24/7/365
  • Call quality testing every hour

The Industry's Best 30-Day Money-Back Guarantee

Our goal is to ensure every customer is always satisfied. There is no risk to trying our system as we provide a 30-Day Money-Back Guarantee to help ensure our system is the right fit for your needs.

The Highest Customer Satisfaction Ratings

A Dun & Bradstreet independent survey on customer satisfaction gave Star2Star Communications an overall score of over 92% for customer satisfaction across 9 different areas including cost, order accuracy, personnel, delivery, quality, responsiveness, business relations, and reliability.

  • If you are not 100% satisfied, we will give you your money back
  • Star2Star has the highest customer retention rate (99.85%) of any provider. Let us prove to you how we put the customer first.

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