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CUSTOMER SUCCESS STORIES

"The Star2Star Phone System gives us twice the features for half the cost - a quadruple benefit!"

Tina Donnelly, Finance Director

-- Wave, LLC.

POWER

As the new owner of a small chain of Murphy Bed stores, one of the first tasks for Pat Dolye was to make the operations more efficient and cost effective.

A major deliverable in meeting this goal was to streamline office communications. Pat turned to Star2Star for a phone system that would accomplish this while also saving him money, and increase reliability by using a high speed Internet connection to eliminate his local and long distance phone companies.

Specifically, Pat had 3 stores and one warehouse which only had one phone. This setup made it quite difficult for the staff to communicate between locations. After spending just a few minutes per extension in the Star2Star Setup Wizard, Pat was able to create a virtual phone system. Now, not only would communications be much easier for his staff but customer relations would be greatly improved. With the Star2Star System a call can be answered by another store when the sales people are unavailable to pick up the phone. Pat's warehouse doesn't even need a phone system of its own because it is a remote extension to the main store. With Star2Star Pat's staff can now transfer calls from store to store via local extensions. When customers reach a rep's voicemail they can dial 0 to speak to a predetermined "operator" or 1 to be transferred to any number the rep programmed (cell, home, branch office, etc). The automated attendant picks up after-hours and allows people to still reach individuals or get driving directions. The system even comes with a free professional voice-over recording of the main menu greeting and an after hours greeting.

"Star2Star is a complete end-to-end phone system with powerful features that help us do business better. From the easy installation process that just took a few hours to the actual daily usage of the phone system we have found that Star2Star consistently delivers on their promise to provide next generation capabilities and reliable connections at unprecedented savings."

Pat Doyle, CEO and Owner

-- The More Space Place

With the Star2Star System Dan Dubbs, President of ASI, (a company that provides accounting software to cruise ships) is now able to bring multiple locations together and create a virtual communications system for employees.

This includes cell phones and employees working abroad. This exclusive feature to Star2Star is known as Find-Me/Follow-Me and is responsible for saving thousands of dollars while improving productivity and communications for customers. With Find-Me/Follow-Me each phone user can go to an online portal site to select to have the office line ring to multiple sites, including a cell phone, home phone or computer softphone simultaneously. This can be easily configured to happen on a particular schedule or the user can select for the call to try one phone at a time, or all at once or give the option to automatically forward the call via your voicemail message. Ultimately this feature allows you to call anyone on your network, branch offices, or remote employees as a local extension.

"The powerful features of the Star2Star Phone System make a difference in our business every day since we now have the advantage of being available to our clients no matter where our employees are stationed."

Dan Dubbs, CEO

-- ASI

QUALITY

Highwall Technologies manufactures security hardware and software and has offices in Boston and Sarasota. With the Star2Star Business Phone System Highwall is now able to connect to both offices and remote employees working from home into one seamless phone system that delivers quality connections for every call.

"The quality of service was a big concern to us because of a negative experience we had with a consumer grade VoIP provider. Without compromising voice quality or reliability, with Star2Star we get the big savings of VoIP and huge productivity gains thanks to the virtual phone system between offices."

Rich Swier, CEO

-- Highwall Technologies

RELIABILITY

Star2Star's monitoring service is setting the standard high and is an industry first. The owners of the Capri Inn can happily attest to that since the Star2Star Monitoring Service allowed them to continue to manage several nearby properties from a single office even though lightning struck through the phone line destroying the DSL modem.

The Star2Star Network Operation Center detected the outage and automatically went into failover mode which routed calls through an analog line, giving the Capri Inn phone service even though their Internet connection had been lost from the lightning strike.

"Until we discovered Star2Star we couldn't find a service provider that offered personalized 24-hour monitoring of our business phone system. Within a few months of using the Star2Star Phone System lightning struck our building and we got to see firsthand that Star2Star can deliver on what they promise. The monitoring response team arrived quickly and the disaster recovery plan activated without a hitch so we still had a working phone system. Our failover plan was to reroute inbound calls through the fax line by forwarding our number and have the phone system automatically reroute outbound calls. On the other side, my traditional carrier for Internet access took days to restore my Internet connection. A business communication system is obviously a crucial factor to any company and with Star2Star we are completely confident that our phone system will be working even when disaster strikes."

M. Jane DiGirolomo, Regional Manager

-- Mango Bay Management, LLC

SAVINGS

As a systems integrator with remote employees all over the country, Voyage Data was spending hundreds of dollars every month on phone charges for internal calls. Voyage Data first tried a consumer grade VoIP company but found that it lacked the quality and features of a robust phone system and was about to start paying big phone bills again with a traditional phone carrier until they discovered Star2Star Communications.

"Our monthly phone bill averaged around $275. This included 2 lines, 8 mail boxes and a long distance package from a traditional carrier. The same phone setup for us with the basic Star2Star Service is just $100. Plus, the Star2Star Phone System includes hundreds powerful features at no additional charge... extensions, non published, CallerID, unlimited domestic long distance, and no Federal Sate and Local Taxes. The benefits of the Star2Star System are very tangible; we're adding more than $2000 to our bottom line with these new telephone savings."

Donald Lazor, General Manager

-- Voyage Data