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MONITORING

Our customers' phone systems and the E Solutions Corporation's Data Center components are monitored around the clock. Nearly five-hundred separate parameters are continuously watched. Everything is monitored from the minute detail of a phone being unplugged all the way to sophisticated performance trend monitoring that tells us whether your business Internet connection is working up to specification.

The Automatic 6-Way-Failover feature with Star2Star includes double redundant Internet connections, triple redundant bandwidth at the data center and an analog line so if your Internet connection goes down even for a second a backup remedy takes over immediately. This includes being able to forward your incoming calls to any number (including specific extensions going to cell phones, branch offices, etc). This function is automatically implemented since our monitoring system, StarWatch, is embedded in the StarBox to watch the data center and the data center which has its own backup equipment is designed to monitor the StarBox. During failover your calls are forwarded seamlessly from the data center to the call destination so the caller never knows the difference.

Star2Star's automated systems are the first line of defense and typically will automatically detect and respond to nearly all problems. In many cases a problem can be resolved without any human intervention at all as we have built hundreds of self-healing and redundant features into our infrastructure to make many problems self-correcting.