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FAILOVER

The onsite StarBox PBX and virtual hosting architecture from Star2Star play a major role in the failover approach. Being the phone system manufacturer and phone service carrier allows Star2Star to dictate the management and route of calls without any hiccups since it all transpires within the same company architecture.

As the source for both the hosted architecture and the onsite PBX, Star2Star has complete access and real-time monitoring knowledge of the entire call pathway via StarWatch. This enables Star2Star to provide an exclusive automatic disaster recovery system. In the unlikely event that the data center is rendered non-operational, your phone system will still work. In such a case, the StarBox at your site will automatically switch to the on-premise analog connection so your business will maintain the ability to send and receive calls.

The Automatic 6-Way-Failover feature with Star2Star includes double redundant Internet connections, triple redundant bandwidth at the data center and an analog line so if your Internet connection goes down even for a second a backup remedy takes over immediately. This includes being able to forward your incoming calls to any number (including specific extensions going to cell phones, branch offices, etc). This function is automatically implemented since our monitoring system, StarWatch, is embedded in the StarBox to watch the data center and the data center which has its own backup equipment is designed to monitor the StarBox. During failover your calls are forwarded seamlessly from the data center to the call destination so the caller never knows the difference.