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DEALERS

The business telecommunications marketplace is undergoing a revolution at two levels.

The most obvious change is in how the calls are delivered: VoIP/Internet Phone Service is rapidly replacing the traditional - and much more expensive form of calling - that uses a pair of copper wires.

The second is more subtle and also more profound in its implications. The way people are working and communicating has changed radically over the past 10 years. Consider the following: cell phones have become a large component of business communications, more and more people are working from home offices, companies are increasingly outsourcing or virtualizing their operations by spreading to many locations and the use of websites, email, instant messaging, forums and blogs have all become a normal part of the everyday life in the modern business.

The challenge to meet this change by integrating these various forms of business communications into a next generation business telecommunication solution has even been given a name and is often referred to in the industry as VoIP 2.0. There is not much about how business utilizes communications that resembles the way things were done as recently as 10 years ago. In the next five years, through the integration of all of these technologies over the Internet, telecommunications as we know it will be totally unrecognizable. This integration challenge, with all the value it brings, is also a great opportunity for those who understand the problem and can deliver the solution.

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